ITMG 440 Questions to Answer Spring 2013

Chapter Eleven

1. What are the 7 steps of the Information Systems Plan?
2. What is enterprise systems planning? How do CSF’s fit into this plan?
3. What are the four steps in the spectrum of organizational change?
4. List the five types of information technology and what kind of organizational change they cause.
5. Know the 9 IT Capabilities and their organizational impact/benefit.
6. Compare Reengineering to TQM.
7. What are the 6 steps of Systems Development? Describe them.
8. Know the 3 types of computer testing and the four types of conversion strategies.
9. What are the six types of capital budgeting models? Be able to describe the differences.
10. What are the four types of decisions made in portfolio analysis (fig. 11-9)

 Chapter Twelve

1. What are the six stages of the product lifecycle?
2. What are the four steps of prototyping? What are advantages and disadvantages?
3. Name five examples of application software packages.
4. What are the mgmt benefits and problems with end-user development?
5. Define and explain outsourcing.
6. List and describe the five types of system development approaches.
7. What are the four main types of development methodologies?
8. What is reverse engineering?

 Chapter Thirteen

1. What are some reasons that information systems fail? What % of large systems can be considered to be operating failures?
2. What are the main information system problem areas?
3. What are the five measures used to determine system success?
4. What are indicators of successful system implementation?
5. What are the four factors that cause implementation success or failure?
6. Why are projects managed so poorly and what can be done about it?
7. What are some problems that can go wrong in the implementation process?
8. What are some external and internal integration tools available to management?
9. What is counterimplementation? What are the three theories to explain user resistance to technology?

User Interface Handout

1. Describe the three basic principles of navigation design.
2. Explain the difference between object-action order and action-object order.
3. Describe the 5 types of messages.
4. What are the key factors in designing error messages?
5. Describe five types of input and the three principles in input design.
6. Describe five types of input validation methods.
7. Why is capturing data at the source important? Describe some methods or devices that can capture data.
8. Describe five types of outputs and three principles in output design.
9. What do you think are three common mistakes that novice analysts make in
        navigation design?
        input design?
        output design?

Chapters 1-3 From Program Design
What are the steps of program development, know and be able to apply to a scenario.
What are the different types of structured programming?
Define the different data types and describe when to use each one.
What are the six basic computer operations?
What is the structure theorem and the three basic control structures?
Know how to create a diagram box, algorithm, and desk-checking from a problem that may be given to you.