old ORG IS (correlates to chapter 10) practice quiz

1.
Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
A.
low, repetitive, difficult
B.
high, repetitive, easy
C.
high, different, difficult
D.
low, different, easy
E.
high, different, easy


2.
Data that have been processed by the organization's _____ are inputs into the organization's database.
A.
office automation systems
B.
functional area information systems
C.
transaction processing systems
D.
decision support systems
E.
digital dashboards


3.
Which of the following is not a characteristic of a transaction processing system?
A.
small amounts of data are processed
B.
sources of data are mainly internal
C.
low computation complexity
D.
high level of accuracy, data integrity, and security
E.
high level of detail


4.
Transaction processing systems are essential to Elavon for all of the following reasons except:
A.
so Elavon managers can make better decisions
B.
to provide high-quality customer service
C.
to process customer transactions quickly and efficiently
D.
to allow for no unplanned downtime in customer service
E.
to enable the company to adhere to industry rules


5.
_____ reports contain special information not found in routine reports.
A.
Ad hoc
B.
Summary
C.
Drill-down
D.
Key-indicator
E.
Exception


6.
_____ reports include only information that falls outside certain threshold standards.
A.
Ad hoc
B.
Routine
C.
Exception
D.
Detailed
E.
Key indicator


7.
_____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization.
A.
Transaction processing systems
B.
Supply chain management systems
C.
Functional area information systems
D.
Enterprise resource planning systems
E.
Corporate extranets


8.
_____ are interorganizational ERP systems that provide Web-enabled links between an organization's key business systems and its customers, suppliers, business partners, and others.
A.
Functional area information systems
B.
Supply chain management systems
C.
Transaction processing systems
D.
Office automation systems
E.
ERP II systems


9.
The characteristics of ERP systems include all of the following except:
A.
integrating the planning, management, and use of all resources of the organization
B.
providing information necessary to control the business processes of the organization
C.
including a set of interdependent software modules
D.
typically fitting an organization's existing business processes
E.
they are expensive and time-consuming


10.
The drawbacks of ERP systems include all of the following except:
A.
they are complex
B.
they are expensive
C.
they are time-consuming to implement
D.
companies may need to change existing business processes to fit the software
E.
they consist of modules


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