Chapter Eight
Question Outline

Discuss
some of the examples of poor quality in the information technology
projects presented in the “What went Wrong?”
section. Could most of these problems have been avoided? Why do you think
there are so many examples of poor quality in information technology
projects?

What
are the main processes included in project quality management?

How
do functionality, system outputs, performance, reliability, and
maintainability requirements affect quality planning?

What
type of information goes into a quality assurance plan?

What
are the three main categories of outputs for quality control?

Describe
the history of modern quality management. How have experts such as Deming,
Juran, Crosby, and Taguchi affected the quality
movement and today’s use of Six Sigma?